Need help? Write to tieriekhova.dariia@gmail.com in English or Ukrainian. Please include your device model, the version of the Game from Settings, and — for anything about a purchase — the store receipt. We usually answer within two working days.
Documents
- Privacy PolicyWhat the Game stores on your device, and what Google and the app stores receive.
- Terms of UseYour licence, virtual items, purchases, refunds and liability.
- Delete your dataHow to erase the Game’s data and ask us to delete the rest.
Frequently asked
I reinstalled the Game and my progress is gone.
Progress is stored on the device only; there is no cloud save yet, so a reinstall or a new device starts from the beginning. One-time purchases — “No ads” and board themes — come back with Settings → Restore purchases on the same store account. Unused hints and undo refills cannot be restored, because they are consumable items already delivered.
I paid but I do not see the item.
Use Settings → Restore purchases first. If it still does not appear, send us the store receipt and we will look into it.
How do I get a refund?
Refunds are handled by the store you bought from: reportaproblem.apple.com for the App Store, or your order history on Google Play. If the problem is our fault, tell us and we will back up your request.
How do I change my advertising or privacy choices?
Open Settings → Privacy options in the Game to reopen the consent dialog, or use your device settings. The details are in section 7 of the Privacy Policy.
A level looks impossible.
Every level in the Game has at least one solution, and the hint will tell you when a position can no longer be solved — restart it and the same set of arrows will work in a different order. If you believe a level is genuinely unsolvable, send us the level number and a screenshot; that is exactly the kind of report we want.